Refund policy

RETURN AND REFUND POLICY

We accept return requests for eligible unopened products within 14 days after the order is delivered.

RETURN ELIGIBILITY

To qualify for a return, the product must be unopened, unused, and in its original packaging. You must also provide your receipt or other proof of purchase.

For health, hygiene, and food-safety reasons, opened or used sea moss, soaps, body-care products, and gift sets cannot be returned.

To request a return, contact Divine Terra Sea Moss through our Contact page. Products returned without prior approval will not be accepted. Approved customers will receive return instructions and the appropriate return address.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the product was damaged, defective, or incorrect when received. Original shipping charges are nonrefundable.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us promptly through our Contact page. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

NONRETURNABLE ITEMS

We cannot accept returns of:

• Opened or used products
• Products without their original packaging
• Gift cards
• Personalized or custom-made products
• Final-sale items

MULTIPLE-ITEM PURCHASES

If an order contains multiple separately packaged products, eligible unopened and unused items may be returned within 14 days even if another item from the order has been opened.

Gift sets, bundles, and products sold together as one unit must be returned complete, unopened, and unused. We do not accept partial returns from gift sets or bundles.

Refunds are based on the amount actually paid for each returned item after any discounts. Original and return-shipping charges are nonrefundable unless the product was damaged, defective, or incorrect.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for processing after approval. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, don't hesitate to get in touch with us through our Contact page.

CANCELLATIONS

You may request an order cancellation before we process or ship the order. We cannot guarantee that a cancellation request can be completed once fulfillment has begun.

This policy does not limit any rights available to you under applicable law.