Shipping policy
SHIPPING POLICY
SHIPPING AREA
Divine Terra Sea Moss currently ships within the United States only. We do not offer international shipping at this time.
ORDER PROCESSING
Orders are generally prepared within 5–7 business days. Business days do not include weekends or federal holidays.
Processing time is separate from carrier transit time. During holidays, product launches, severe weather, or periods of high order volume, processing may take longer. We will contact you if a significant delay affects your order.
SHIPPING RATES
Shipping charges are calculated at checkout based on the delivery address, package weight, package dimensions, and available carrier rates.
DELIVERY ESTIMATES
Estimated delivery dates shown at checkout begin after the order has been processed and transferred to the carrier. Carrier delivery estimates are not guaranteed and may be affected by weather, service interruptions, holidays, or other circumstances outside our control.
TRACKING INFORMATION
When tracking is available, customers will receive a shipping-confirmation email with tracking information after the order has been fulfilled. Please allow time for the carrier to update the tracking status.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate delivery address at checkout. Contact us through our Contact page as soon as possible if an address needs to be corrected.
We cannot guarantee address changes after fulfillment has begun. If an order is returned because of an incomplete or incorrect address, additional shipping charges may apply before it is sent again.
DAMAGED OR INCORRECT ORDERS
Inspect your package when it arrives. If an item arrives damaged or you receive the wrong product, contact us promptly through our Contact page. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and help resolve it.
DELAYED OR MISSING PACKAGES
If tracking shows an unusual delay or indicates delivery but you cannot locate the package, check the delivery area, verify the shipping address, and contact the carrier. You may also contact us through our Contact page, and we will assist with available carrier information.
WARM-WEATHER NOTICE
Body Melt and other temperature-sensitive body-care products may soften during warm-weather transit. If a product arrives softened, keep the container sealed and place it upright in a cool area until it returns to its normal consistency. This does not affect the intended use of the product.
QUESTIONS
For shipping questions, contact Divine Terra Sea Moss through our Contact page.